All FAQs — Curvy Bathers

Question 1

Shipping & Returns: Which postal services do you use for UK orders?

Accepted Answer

UK parcels are sent by Royal Mail Sign For or Tracked/Special Delivery for orders over £50.

Question 2

Shipping & Returns: What is your returns window and refund policy?

Accepted Answer

Full refunds/exchanges for swimsuits returned in new condition within 14 days; 14-28 days eligible for store voucher; no returns after 28 days.

Question 3

Shipping & Returns: Do I have to pay return postage?

Accepted Answer

Return postage is the customer's responsibility unless otherwise stated.

Question 4

Shipping & Returns: Are there any customs fees for EU customers?

Accepted Answer

Orders ship from Northern Ireland. Some EU customers may pay ~€22–€30; DHL recommended for large orders.

Question 5

Store Policy: Minimum order for a new custom club design?

Accepted Answer

Minimum order is 10 pieces per style.

Question 6

Store Policy: Will there be administrative fees for smaller orders?

Accepted Answer

Orders under 10 pieces per style incur admin fees.

Question 7

Store Policy: Can I return or get refunds on custom swimwear?

Accepted Answer

No refunds or replacements unless manufacturing faults are found.

Question 8

Store Policy: Who approves design colours and layout?

Accepted Answer

Designs/colors must be approved by your committee before ordering.

Question 9

Store Policy: When are payments required and lead time?

Accepted Answer

Invoice must be paid before dispatch. Manufacturing time 3–4 weeks.

Question 10

Store Policy: Are prices final once ordered?

Accepted Answer

Yes, prices at order are final.

Question 11

Accessibility: Commitment to web accessibility?

Accepted Answer

We aim to provide a website accessible to all, following WCAG 2.0 Level AA.

Question 12

Accessibility: Any areas not fully accessible?

Accepted Answer

Minor issues may occur as the site updates.

Question 13

Accessibility: How to provide feedback on accessibility?

Accepted Answer

Contact our accessibility coordinator by phone or email.

Question 14

Product: What is Xtra Life Lycra?

Accepted Answer

Chlorine-resistant fabric with longer life, soft feel, and good fit.

Question 15

Product: What is Chlorine Proof Swimwear?

Accepted Answer

Made from 100% Polyester/PBT, highly durable, retains color and shape longer.

Question 16

Product: What are Sustainable Eco Fabrics?

Accepted Answer

Fabrics like Carvico Xlance Eco promote recycling and offer performance, comfort, and fit.

Question 17

Product: How should I care for my swimwear?

Accepted Answer

Rinse after swimming, hand-wash with mild detergent, dry flat in shade.

Question 18

Product: What sizes do you offer?

Accepted Answer

UK sizes up to 48, for a comfortable fit for all customers.

FAQ about our eco friendly swim costumes